Legal

Refund policy.

Last updated: November 10, 2026

1. 14-day unconditional refund

Within 14 days of the initial payment or any renewal payment for your Pro or Studio subscription, you can request a full refund of that payment without providing a reason. This right applies to both monthly and annual plans.

2. How to request

Simply send an email to the address below with your account email and the transaction number from your receipt. If you prefer, you can also request support through the Dodo Payments customer portal via My Account → Manage subscription.

3. How refunds are processed

Approved refunds are processed by Dodo Payments to your original payment method for the full amount paid. Depending on your bank or card issuer, it usually takes 5–10 business days for the funds to reflect in your account.

4. After the refund

The refunded subscription is canceled and your account reverts to the Free plan. Your account, projects, and designs are not deleted; only the paid plan credits for the refunded period are removed.

5. After 14 days

Payments are non-refundable once the 14-day period has passed. You can cancel your subscription at any time via My Account → Manage subscription; your access will continue until the end of the billing period, and you will not be charged for the next period. Your statutory consumer rights remain unaffected.

6. Merchant

Our orders are processed by Dodo Payments, our online reseller and merchant of record. Your invoice is issued by Dodo Payments; Dodo Payments' buyer terms also apply to order and refund inquiries.

For questions and data requests: support@visionpeek.com